786bit's Privacy Policy

1 Introduction and Purpose

786bit ("we", "our", or "platform") is committed to providing a safe and reliable online gaming environment for players in Bangladesh. This privacy policy describes how we collect, use, store, and protect the personal information of individuals ("users") who visit our website 786bit.cam or register an account.

By using 786bit's services, you agree to the terms described in this privacy policy. We take your privacy seriously and strive to maintain the highest standards in protecting your personal information.

This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy. Together, these three documents form the complete legal framework governing your participation on the 786bit platform.

2 Data Collection

786bit may collect information about you in several ways. The categories below clearly outline what types of information we collect and under what circumstances.

2.1 Information You Provide Directly

When you create an account on 786bit, carry out transactions, or contact us, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth — required for age verification (only persons aged 21 and above may create an account)
• Email address
• Mobile number
• National ID or passport number (for identity verification)
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay) — for financial transactions only
• Residential address

2.2 Automatically Collected Information

When you use the 786bit website, certain information is collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Pages visited, click history, and time spent on site
• Login and logout times
• Gaming activity and betting history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, we may receive information about you from trusted third parties, such as payment processors or identity verification services. This information is used solely to confirm the authenticity of your account and to prevent fraud.

3 Use of Data

786bit uses the information collected about you for the purposes listed below. We have a legitimate basis for each purpose and will never use your information for unnecessary purposes without your consent.

3.1 Service Provision and Operations

• Creating, verifying, and managing accounts
• Processing financial transactions including deposits and withdrawals
• Providing bonuses and promotional offers
• Maintaining records of gaming history and transactions
• Providing customer support

3.2 Security and Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities
• Ensuring age verification — only persons aged 21 and above may use the service
• Enforcing responsible gaming policies
• Complying with applicable laws and regulations

3.3 Service Improvement

• Analysing and improving the user experience
• Identifying and resolving technical issues on the platform
• Conducting research to develop new features and games

3.4 Communications

• Sending important account-related notifications
• Responding to customer support requests
• Sending promotional information and offers where you have given consent

4 Data Storage and Security

786bit has put in place industry-standard technical and organisational measures to protect your personal information. Our security framework is continually reviewed and upgraded.

4.1 Technical Security Measures

• SSL Encryption: All data transmission on our website is protected by SSL (Secure Socket Layer) encryption.
• Encrypted Storage: All sensitive information stored is kept in encrypted form.
• Two-Factor Verification: An additional layer of security is provided for account access.
• Firewall and Intrusion Detection: Our server infrastructure is protected by robust firewalls and intrusion detection systems.
• Regular Security Audits: We conduct regular security audits of our systems.

4.2 Data Retention Period

We will retain your information only for as long as is necessary to fulfil the purpose for which it was collected, or as required to meet applicable legal obligations. Financial transaction records will be retained after account closure for the period prescribed by applicable law.

5 Sharing Data with Third Parties

786bit never sells, rents, or exchanges your personal information. However, in the following limited and specific circumstances, we may share necessary information with trusted third parties:

5.1 Service Providers

We work with trusted third parties for various technical and operational services, such as payment processors (bKash, Nagad, Rocket, Upay, bank transfer), hosting and infrastructure providers, and identity verification services. These partners are bound by strict confidentiality agreements and may only use your information within the scope of their designated tasks.

5.2 Game Software Providers

Our game software providers, including Pragmatic Play, Spribe, and JILI, may access limited information necessary to manage gaming sessions. This information is used solely for the purpose of delivering gaming services.

5.3 Legal Obligations

We may be required to disclose your information to relevant authorities pursuant to a court order, government directive, or applicable law. In such cases, we will always provide only the minimum information legally required.

5.4 Fraud Prevention

To detect and prevent financial crime, fraud, or money laundering, we may share relevant information with other operators or industry bodies. This is essential to protect the interests of all users.

6 Cookie Policy

Cookies and similar technologies are used on the 786bit website to improve your experience and ensure the platform operates smoothly.

6.1 Types of Cookies

• Essential Cookies: These are required for the basic functioning of the website — maintaining login sessions, saving gaming history, and so on.
• Functional Cookies: These remember your preferences and settings, such as language preference and display settings.
• Analytics Cookies: These help us understand how users are using the website, which assists in improving the service.
• Responsible Gaming Cookies: Special cookies are used to remember play time limits and self-exclusion preferences.

6.2 Cookie Controls

You can control or decline cookies through your browser settings. Please note, however, that disabling essential cookies may prevent certain important features of the website from working correctly.

7 User Rights

As a 786bit user, you have several important rights over your own personal information. We respect these rights and are committed to helping you exercise them.

7.1 Right of Access

You may request a copy of the personal information we hold about you at any time. We will fulfil this request as promptly as possible.

7.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected. Our customer support team will assist you through this process.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. Please note that records of financial transactions or information retained due to legal obligations may not be immediately deletable.

7.4 Right to Restrict Processing

You may request that the processing of your information be restricted for specific purposes — particularly in relation to marketing communications.

7.5 Right to Lodge a Complaint

If you have any concerns about how your information is being used, you may contact us directly. We treat all complaints with due seriousness and aim to resolve them promptly.

8 Protection of Minors

786bit's services are for persons aged 21 or above only. We are highly conscious of protecting minors and follow a strict policy in this regard.

• Age verification is mandatory at the time of account registration.
• We never knowingly collect any personal information from minors.
• If we have reason to believe that information from a minor has been collected, we will delete it immediately and suspend the associated account.
• If a parent or guardian believes their underage child has created an account, they should contact us immediately at [email protected].

9 Marketing and Communications

786bit may occasionally contact you to keep you informed about bonuses, promotional offers, and new games. We maintain complete transparency in all such marketing communications.

9.1 Consent-Based Marketing

We only send promotional messages when you give your consent at the time of account registration or at a later date. You may withdraw this consent at any time.

9.2 How to Opt Out

If you wish to stop receiving marketing messages, you may follow any of the methods below:

• Change the notification settings in your account.
• Use the "Unsubscribe" link at the bottom of email messages.
• Write directly to [email protected] to submit a request.

Please note that even if you stop marketing messages, you will continue to receive important service notifications related to your account, transactions, or security.

10 Policy Changes

This privacy policy may be updated from time to time due to changes in our services, technological advancements, or legal requirements.

• We will notify you by email before any significant changes are made.
• The updated policy will be published on this page and the "Last Updated" date at the top of the page will be revised.
• If you continue to use the service after an update, it will be assumed that you have agreed to the new policy.
• If you object to the changes, you may request that your account be closed.

We recommend that you visit this page regularly to stay informed about any changes to the policy.

11 Contact

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our dedicated customer support team is available 24/7 to assist you.

• Live Chat: Talk to us directly 24/7 — for the fastest support.
• Email: [email protected] — for important privacy-related matters.

When submitting a privacy-related request, please include your registered email address and username so we can verify your identity quickly and assist you.